OTC Benefits
Brought Medicare Advantage OTC benefits to Amazon for the first time, giving more than one million cardholders a simpler way to spend healthcare benefits that too often go unused.
Hello
Designing products where complex systems meet everyday needs.
Work
Huckleberry Labs
Designed the breastfeeding logging experience around the realities of new parents: one-handed, in the dark, multiple times a night. Working directly with the CEO, I developed the interaction pattern that Huckleberry still ships eight years later.
Rosie Match
Created a first-run experience that establishes trust from the first frame. Through brand motion, interaction principles, and onboarding, I explored how Rosie could feel calm, reassuring, and ready to assist.
Tenets
Strong recommendations are grounded in what's known and what the data tells us. I move quickly to make ideas tangible through realistic prototypes, because they surface questions, edge cases, and opportunities that sketches rarely do. The path forward is considered, weighing customer value, technical feasibility, business goals, and operational realities before committing to it. Feedback sharpens the work, but the judgment is ultimately mine. I own the recommendation and the reasoning behind it. The best outcomes come from working together, so I invest in the relationships that make difficult decisions easier and complex work possible.
Grounded
Tangible
Considered
Judgment
Together
References
“Timothy is very good at drawing out the message we wanted to highlight, then working backwards to create compelling artifacts. He works quickly, does high-quality work, and actively seeks feedback to improve.”
Walk-the-store collaborator Amazon
“Tim demonstrated exceptional strength advocating for the customer on Project Navon. He exemplified backbone, constructively challenging technical constraints while keeping the collaboration intact.”
Project Navon partner Amazon